The maintenance work has been successfully completed, and full service is operating on the Prod1 Darwin production environment.
Any batch processes (such as reports and data uploads) that were due to run during the maintenance have been or are currently being processed.
We are continuing to monitor the environment closely to ensure optimal performance is maintained following the maintenance.
Should you have any further questions, your Client Manager will be happy to help.
Kind Regards Darwin Technology Team
Posted Jun 13, 2026 - 09:39 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 13, 2026 - 08:00 BST
Scheduled
As part of our ongoing improvements to the Darwin platform, on Saturday 13 June 2026, we will be performing an upgrade to our databases across the Prod1 Darwin production environments.
These tasks will take place between 8:00 AM BST and 12:00 PM BST on this day, and we do anticipate a period of downtime for live services during this window.
When services are due to become unavailable, we will ensure that users accessing the Reward Centre see a maintenance message. Any batch processes, such as reporting and data uploads, will also be temporarily paused at certain points to avoid any failures.
Should you have any questions about this, your Client Manager will be happy to help.
Kind regards, Darwin Technology Team
Posted Jun 05, 2026 - 11:00 BST
This scheduled maintenance affected: Prod1 Darwin (Reward Centre, Control Centre, Batch Processing).