Darwin Status

All Systems Operational

SSL Perquisite Operational

Reward Centre Operational

Control Centre Operational

Batch Processing Operational

SSL2 Perquisite Operational

Reward Centre Operational

Control Centre Operational

Batch Processing Operational

SSL3 Perquisite Operational

Reward Centre Operational

Control Centre Operational

Batch Processing Operational

HK Perquisite Operational

Reward Centre Operational

Control Centre Operational

Batch Processing Operational

Prod1 Darwin Operational

Reward Centre Operational

Control Centre Operational

Batch Processing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 30, 2026

No incidents reported today.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

Scheduled Maintenance Window

Completed - The scheduled maintenance has now been successfully completed, and a full service is operating on the Darwin SSL2 Perquisite and SSL3 Perquisite production environments.

Any batch processes (such as reports and data uploads) that were due to run during the maintenance have been or are currently being processed.

Should you have any further questions relating to this maintenance work, your Client Manager will be happy to help.
Apr 25, 13:05 BST

Update - We will be undergoing scheduled maintenance during this time.
Apr 23, 14:57 BST

Update - As part of our ongoing improvements to the Darwin platform, on Saturday 25th April 2026 we will be performing an upgrade to our databases across Darwin SSL2 Perquisite and SSL3 Perquisite environments.

These tasks will be done between 8AM BST – 2PM BST on this day, and we do anticipate a period of downtime to live services during this window.

Please note that the Prod1 Darwin environment have been postponed to a later date to ensure the work can be carried out efficiently within the given window, causing minimal disruption. A revised date will be shared in due course.

When services are due to become unavailable, users accessing the Reward Centre will see a maintenance message. Any batch processes such as reporting and data uploads will also be temporarily paused at certain points to avoid any failures.

Should you have any questions on this, your Client Manager will be happy to help.

Kind Regards
Darwin Technology Team
Apr 23, 14:56 BST

Scheduled - As part of our ongoing improvements to the Darwin platform, on Saturday 25th April 2026 we will be performing an upgrade to our databases across Darwin SSL2 Perquisite, SSL3 Perquisite and Prod1 Darwin production environments.

These tasks will be done between 8AM BST – 2PM BST on this day, and we do anticipate a period of downtime to live services during this window.

When services are due to become unavailable, we will ensure users accessing the Reward Centre will see a maintenance message. Any batch processes such as reporting and data uploads will also be temporarily paused at certain points to avoid any failures to these.

Should you have any questions on this, your Client Manager will be happy to help.

Kind Regards
Darwin Technology Team
Apr 2, 16:50 BST

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

Service Outage on Reward Centre login due to MFA

Resolved - We’ve failed over to an alternative Multi-Factor Authentication method, restoring login functionality and ensuring secure access to the platform. The issue with the primary MFA solution is still under investigation by the Mercer MFA team.

We will continue to monitor to ensure service remains stable following the fix.

Once our further investigation into the issue has been completed, we will follow up with an incident report providing full details on the cause and the measures we are implementing to prevent this from happening again in the future.
Apr 22, 13:09 BST

Identified - The Mercer MFA team has identified the issue causing the RSAMFA authentication outage affecting direct logins to Darwin and is actively working on a fix. We will continue to monitor the situation and provide updates as soon as more information is available.
Thank you for your continued patience.
Apr 22, 09:04 BST

Update - We have logged an incident with the Mercer MFA support team regarding the RSAMFA authentication issue affecting direct logins to Darwin. They are currently investigating the issue.
In the meantime, please only use SSO logins (where available) for both reward centre and control centre.
We will continue to monitor the situation closely and provide updates as soon as we receive more information.
Thank you for your patience.
Apr 22, 07:38 BST

Investigating - We are currently investigating an issue affecting direct login to Darwin across all environments (Origin and Evolve) due to a problem with the RSAMFA multi-factor authentication service. Users signing in via direct login may see an error during authentication, but those using Single Sign-On (SSO) can still access Darwin, including Reward Centre and Control Centre, as the system itself is running normally.
We are treating this as a priority and will provide updates as we learn more.
Apr 22, 06:18 BST

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.