All Systems Operational

SSL Perquisite Operational
Reward Centre Operational
Control Centre Operational
Batch Processing Operational
SSL2 Perquisite Operational
Reward Centre Operational
Control Centre Operational
Batch Processing Operational
SSL3 Perquisite Operational
Reward Centre Operational
Control Centre Operational
Batch Processing Operational
HK Perquisite Operational
Reward Centre Operational
Control Centre Operational
Batch Processing Operational
Prod1 Darwin Operational
Reward Centre Operational
Control Centre Operational
Batch Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 12, 2026

No incidents reported today.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
Service Outage on Origin SSL2 (Global) environment
Resolved - The issue with Origin SSL2 (Global) has been resolved after we have applied a fix to our internal storage system.

While batch processes like reports and data uploads are now progressing, it will take some time to clear the backlog, so you may experience some delays.

We will continue to monitor the situation closely to ensure the service remains stable.

Once our further investigation into the issue is complete, we will follow up with an incident report providing full details on the cause and how we plan to prevent this from happening again.
Jan 9, 06:05 GMT
Identified - We have identified the cause of the current service outage. The issue is related to one of our internal storage systems.

Our technical team is actively working to resolve the problem as quickly as possible. We will keep you informed with further updates on our progress shortly.

Thank you for your patience and understanding.
Jan 9, 05:21 GMT
Investigating - We are currently investigating a service outage within our SSL2 (Global) Darwin production environment.

Batch processing jobs such as reports and data uploads are currently not progressing.

We are looking into this as a priority, and will provide an update shortly as our investigation progresses.
Jan 9, 05:00 GMT
Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

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