All Systems Operational

SSL Perquisite Operational
Reward Centre Operational
Control Centre Operational
Batch Processing Operational
SSL2 Perquisite Operational
Reward Centre Operational
Control Centre Operational
Batch Processing Operational
SSL3 Perquisite Operational
Reward Centre Operational
Control Centre Operational
Batch Processing Operational
HK Perquisite Operational
Reward Centre Operational
Control Centre Operational
Batch Processing Operational
Prod1 Darwin Operational
Reward Centre Operational
Control Centre Operational
Batch Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Window Jun 20, 2026 08:00 - Jun 21, 2026 20:00 BST

Between 8am BST on Saturday 20th June and 8pm BST on Sunday 21st June we will be carrying out maintenance within our SSL1 Perquisite and SSL2 Perquisite Darwin Origin environments, to migrate these over to our new AWS cloud hosting environment.

During this time, users will be unable to access the Reward Centre or Control Centre, and will instead see a maintenance page informing them of the work being carried out. Batch processes such as reports and data uploads will be paused during this time.

Any of these tasks that are typically scheduled to run during the maintenance window will proceed to run automatically once the work is complete.

Should you have any questions relating to the maintenance window or with the move to AWS, your Client Manager will be happy to help with any queries.

Kind Regards
Darwin Technology Team
Posted on Jun 17, 2026 - 11:58 BST
Jun 19, 2026

No incidents reported today.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026
Scheduled Maintenance Window
Completed - The maintenance work has been successfully completed, and full service is operating on the Prod1 Darwin production environment.

Any batch processes (such as reports and data uploads) that were due to run during the maintenance have been or are currently being processed.

We are continuing to monitor the environment closely to ensure optimal performance is maintained following the maintenance.

Should you have any further questions, your Client Manager will be happy to help.

Kind Regards
Darwin Technology Team
Jun 13, 09:39 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 08:00 BST
Scheduled - As part of our ongoing improvements to the Darwin platform, on Saturday 13 June 2026, we will be performing an upgrade to our databases across the Prod1 Darwin production environments.

These tasks will take place between 8:00 AM BST and 12:00 PM BST on this day, and we do anticipate a period of downtime for live services during this window.

When services are due to become unavailable, we will ensure that users accessing the Reward Centre see a maintenance message. Any batch processes, such as reporting and data uploads, will also be temporarily paused at certain points to avoid any failures.

Should you have any questions about this, your Client Manager will be happy to help.

Kind regards,
Darwin Technology Team
Jun 5, 11:00 BST
Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

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